Integrations Overview

Amazon Web Services (AWS)

Amazon S3 is a cloud storage service from Amazon Web Services. Companies can store data in S3 from multiple services. Onna connects directly with S3’s API and is able to connect to a specific bucket to collect all files found as well as relevant metadata.

Metadata Collected
  • URL
  • File ID
  • Date Modified
  • Other Metadata
  • MD5 Hash
User Account Needed

AWS Admin

Sync Types Supported
  • One-time
  • Auto
Files Collected

Files in selected buckets from S3. The organization can choose what buckets are synced. This integration can be used to form a bridge between other integrations Onna does not offer yet.

Native Format

Files are synced in their native format.

Box

Box is a cloud content management and file sharing service. Onna connects directly with the API to collect all information in native format.

Metadata Collected
  • Title
  • File creation
  • File last modified
  • Extension
  • Size
  • Path
  • Revision
  • Author
  • File title
  • File URL in source
  • File ID
User Account Needed

User

Native Format

Files are synced in their native format.

Files Collected

All active stored files are collected for an individual user’s account. The Trash folder is not collected.

Sync Types Supported
  • One-time
  • Auto

Confluence

Confluence is a web-based team content collaboration software similar to a wiki. Onna supports Confluence Cloud and Server version 5.7 and up. Onna connects directly with the API to collect all information in native format. The integration collects all data and metadata from an entire Confluence site or individual spaces.

Metadata Collected

Confluence specific metadata:

  • Space Name
  • Space ID (numeric field to identify space in Confluence)
  • Confluence Space Type
  • Ancestors for a file
  • List of Labels

All content related metadata

User Account Needed

Admin (if the aim is to sync entire account)

Native Format

Pages are synced as html, attachments are synced in their native format.

Sync Types Supported
  • One-time
  • Auto
  • Auto and archive
Files Collected

All files are synced, including, but not limited to:

  • HTML content of the page
  • Comments on pages
  • Attachments for the page
  • Labels for attachments and pages
  • Ancestors for the page/attachment
  • Historical information and related metadata, including:
    • Author of the page
    • Created by/on
    • Last updated by/on
    • Previous Version created by/on

Also links contents can be collected as attachments to the parent resource

Version Information

Onna supports Confluence Cloud and Server version 5.7 and up.

Dropbox

Dropbox is a file hosting and collaboration platform for individuals and businesses. Onna connects directly with Dropbox’s API to collect all stored files in a user’s account

Metadata Collected
  • File name
  • File title
  • Folder data path
  • Folder data revision
  • URL to original file
  • Author
  • File Size
  • Extension
  • File creation
  • File last modified
  • MD5 Hash
  • Other document metadata
User Account Needed

User

Native Format

Files are synced in their native format.

Files Collected

All stored files are collected for an individual user’s account. This does not include files created in Paper.

Sync Types Supported
  • One-time
  • Auto

Dropbox Enterprise

Dropbox is a file hosting and collaboration platform for individuals and businesses. Onna connects directly with their API to collect files that match keywords searched by the admin across specific user accounts.

Metadata Collected
  • File name
  • File title
  • Folder data path
  • Folder data revision
  • URL to original file
  • Author
  • File Size
  • Extension
  • File creation
  • File last modified
  • MD5 Hash
  • Other document metadata
User Account Needed

Admin

Native Format

Files are synced in their native format.

Files Collected

Dropbox Enterprise can be used to one individual’s account. You can optionally apply search terms.

Sync Types Supported
  • One-time
  • Auto

Github

Github is a web-based hosting service for version control. It is mostly used for computer code. Onna connects directly with Github’s API to collect a user’s pulls and issues. 

Metadata Collected
  • Issue description
  • URL to original file
  • File size
  • Extension
  • File last modified
  • File name
  • File title
  • MD5 Hash
  • File creation
  • List of users
User Account Needed

User

Native Format

Issues and pulls are synced as html.

Files Collected

All issues and pulls from a single user’s account.

Sync Types Supported
  • One-time
  • Auto

Gmail

Description

Gmail is an email product from Google. Onna connects directly with Gmail’s API to collect all information in native format, as well as relevant metadata.

Benefits of using Onna

Onna’s Gmail integration allows for granular collection of a user’s account. User’s can select to sync the entire account or sync specific folders or labels.

 

Sync Types Supported
  • Auto
  • One-time
Files Collected
  • Emails and attachments from mailboxes (Inbox, Outbox, Spam, Trash, Drafts)
  • Personal labels (folders in Gmail)
Metadata Collected
  • Email Bcc
  • Email Cc
  • Email from
  • Email ID
  • Email subject
  • Email to
  • Important
  • Label
  • Starred
User Account Needed

User

Native Format

Files are synced as html, attachments are synced in their native format.

Version Information

This integration works with any version of Gmail.

Google Drive

Onna integrates with Google Drive’s API to extract all related data and metadata from files stored on Google Drive. Additionally, Onna offers an enterprise sync option for companies using Google Suite as an organization, whereby the organization’s account administrator can connect all the Google Drive accounts across the company under a centralized repository.

 

Sync Types Supported
  • One-time
  • Auto
  • Auto and archive
Files Collected

Folders and Team Drives on an account.

Metadata Collected
  • Folder Path
  • Folder Data Revision Number
  • URL to original file
  • List of creators
  • List of modifiers
  • Author
  • File Size
  • Extension
  • File last modified
  • File name
  • File title
  • MD5 Hash
  • File creation
  • Other document data
Native Format

Files are synced in their native format.

User Account Needed

User

Google Hangouts

Google Hangouts is a communication platform that includes messaging, video chat, SMS and VOIP features.

 

Sync Types Supported
  • Auto 
  • One time
Files Collected

Chats for a single user account. Does not include images sent in chats.

Metadata Collected
  • File size
  • Extension
  • File last modified
  • File name
  • MD5 Hash
  • File Creation
  • Related users
Native Format

Chats are synced as html.

User Account Needed

User

GSuite (Gmail for Enterprise)

GSuite is a set workplace collaboration tools from Google. Onna’s GSuite integration allows for organizations to collect individual’s Gmail accounts, Google Drive accounts, Team Drive accounts and Google Audits.

 

Sync Types Supported
  • Auto 
Files Collected
  • All Gmail accounts from an organization (trash & spam are optional) can be collected.
  • GSuite can also be used to create individual drive accounts and team Drive accounts.
Metadata Collected
  • Folder Path
  • Folder Data Revision Number
  • URL to original file
  • List of creators
  • List of modifiers
  • Author
  • File Size
  • Extension
  • File last modified
  • File name
  • File title
  • MD5 Hash
  • File creation
  • Other document data
Native Format

Emails are synced as html, other files are synced in their native format.

User Account Needed

Admin + GSuite Certificate.

JIRA

JIRA is a project management and issue tracking platform used mainly by software development teams. Onna directly connects with JIRA’s API to collect all information in native format.

 

Sync Types Supported
  • One-time
  • Auto
  • Auto and archive
Files Collected
  • Issues, (metadata including: description, name, creator, updater, status, type, progress, priority, resolution, due date, summary, components, original estimate, time spent, votes, issue links, and custom fields.)
  • Attachments
  • Comments on issues
Metadata Collected

JIRA specific metadata

  • Project key
  • Project name
  • Project type

    All content related metadata

Native Format

Tickets are synced as html, attachments are synced in their native format.

User Account Needed

Admin (if there is the desire to collect the entire account).

Microsoft Graph

Microsoft Graph is the name of Microsoft 365’s API. Onna connects directly to Microsoft Graph to collect an organization’s Outlook accounts.

 

Sync Types Supported
  • Auto and archive
Files Collected

Microsoft Graph allows organizations to use admin credentials to sync Outlook accounts from an Office 365 account.

User Account Needed

Admin.

Metadata Collected
  • Mail From
  • Mail To
  • CC
  • BCC
  • Email ID
  • Email Subject
  • Starred
  • Author
  • File Size
  • Extension
  • File last modified
  • File name
  • File title
  • MD5 Hash
  • Other document metadata

Microsoft OneDrive

OneDrive is a file hosting service operated by Microsoft. Onna connects directly to OneDrive’s API to collect files for an individual user account.

 

Sync Types Supported
  • One-time
  • Auto 
Files Collected

All stored files are collected for an individual user’s account.

Metadata Collected
  • Folder data path
  • URL to file
  • Last modified in source
  • Author
  • File Size
  • Extension
  • File last modified
  • File name
  • File title
  • MD5 Hash
  • File creation
  • Other document metadata
Native Format

Files are synced in their native format.

User Account Needed

User

Microsoft Outlook

Description

Outlook is Microsoft’s email service. It can be hosted on premise (Exchange) on the cloud (Microsoft 365). Onna connects directly with the Microsoft 365 API to gather a user’s email account in native format, as well as all relevant metadata.

 Benefits of using Onna

Onna’s Outlook integration allows for granular collection of a user’s account. User’s can select to sync the entire account or sync specific folders or labels.

Sync Types Support
  • Auto-sync
  • One-time
  • Archive
Files Collected
  • Emails and attachments from mailboxes (Inbox, Outbox, Spam, Trash, Drafts)
  • Personal folders
Metadata Collected
  • Email Bcc
  • Email Cc
  • Email from
  • Email ID
  • Email subject
  • Email to
  • Important
  • Starred
User Account Needed

User

Native Format

Files are synced as html, attachments are synced in their native format.

Version Information

This integration works with Microsoft 365. We cannot collect from accounts on Exchange.

Microsoft Sharepoint

Sharepoint is a collaborative platform that integrates with Microsoft Office. Primarily used as a document management and storage system. Onna connects directly with Sharepoint’s API to collect the files stored on an individual user’s account.

 

Sync Types Supported
  • One-time
  • Auto
  • Auto and archive
Files Collected

All stored files are collected for an individual user’s account.

Metadata Collected
  • File path
  • URL to original file
  • Last modified in source
  • File size
  • Extension
  • File last modified
  • File name
  • File title
  • MD5 Hash
  • File creation
  • Other document metadata
Native Format

Files are synced in their native format.

User Account Needed

User

Quip

Description

Quip is a document collaboration and creation tool for teams. It combines chat, docs, task lists, and spreadsheets in one app. Onna connects directly with the API to collect all information in native format, as well as all relevant metadata.

Benefits of using Onna

Onna is the only eDiscovery solution to collect natively from Quip. Onna collects the entire user’s account content with the associated token. 

Sync Types Supported
  • One-time only
  • Archive
Files Collected
  • All accessible documents from a user account
  • Messages
  • Created on, expanded users
  • Updated on
  • Chat rooms
Metadata Collected
  • Quip metadata
  • Thread ID
  • Thread name
  • All content related metadata
User Account Needed

Regular user token

Native Format

Files are synced as html, attachments are synced in their native format.

Version Information

This integration works with any version of Quip.

Quip Enterprise

Description

Quip is a document collaboration and creation tool for teams. It combines chat, docs, task lists, and spreadsheets in one app. Onna connects directly with the Quip Enterprise API to collect all enterprise account information in native format, as well as all relevant metadata.

Benefits of using Onna

Onna is the only eDiscovery solution to collect natively from Quip Enterprise

Sync Types Support

One-time 

Files Collected
  • All accessible documents from an enterprise account
  • Messages
  • Created on, expanded users
  • Updated on
  • Chat rooms
Metadata Collected
  • Quip metadata
  • Thread ID
  • Thread name
  • All content related metadata
User Account Needed

Quip Admin

Native Format

Files are synced as html, attachments are synced in their native format.

Version Information

This integration only works with organizations on Quip Enterprise.

Salesforce

Salesforce is mainly known for its CRM solution, although it sells other commercial applications. Onna connects directly with the Lightning API to collect the files hosted in an account. We plan on enhancing our integration to Salesforce in the future to include content from the CRM.

 

Sync Types Supported
  • One-time
Files Collected

All files hosted from a Salesforce Enterprise Edition account.

Metadata Collected
  • Id
  • Created Date
  • Last Modified Date
  • Title
  • File Extension
  • Latest Published Version Id
Native Format

Files are synced in their native format.

User Account Needed

Admin

Slack 

Description

Slack is a team communication and collaboration tool. Onna integrates with Slack’s Discovery API to collect all information from a single user’s account. For compliance and e-discovery purposes, it is recommended that clients use the Discovery API provided for Slack Plus or Slack Enterprise Grid accounts. 

Benefits of using Onna

Onna offers a way to search through individual Slack accounts alongside other sources. 

Slack

Sync Types Support
  • One-time
  • Archive
Files Collected
  • Direct messages 
  • Multiparty messages
  • Public channels 
  • Private channels 
  • Attachments 
  • Reactions
  • Snippets and posts 
  • GIFs
Metadata Collected
  • Slack specific metadata
  • Thread ID
  • Thread name
  • Type of thread 
  • Users in channel
  • All content related metadata
User Account Needed

Slack user account

Native Format

Chat files are synced as html, attachments are synced in their native format.

Version Information

This integration works with Slack’s regular API.

Slack Enterprise

Description

Slack is a team communication and collaboration tool. Onna integrates with Slack’s Discovery API to extract all related data and metadata from entire Slack workspaces, specific user accounts or channels, and/or private/multiparty chats. Slack’s Discovery API enables admins to collect information without the need of multiple usernames and passwords. The Discovery API also allows organizations to store deleted and modified messages

Benefits of using Onna

Onna’s Slack Enterprise integration allows users to archive their Slack Enterprise account, either wholly or in granular fashion. Onna users can also collect snapshots of an account. All collections are done in native format so there is no need to deal with JSON files. Onna offers unparalleled capabilities to collect and export from Slack Enterprise. Onna supports unicode so searches can be done in any language that Slack offers.

Sync Types Supported
  • One-time
  • Archive
Files Collected
  • Messages and comments posted on channels (both public and private (aka groups)), im, mpim
  • Posts created in your files section, channels, im, mpim
  • Snippets created in your files section, channels, im, mpim
  • Files created in your files section, channels, im, mpim
  • Edit and deletion logs (if enabled on Slack Enterprise)
Metadata Collected

Slack Enterprise specific metadata
Workspace ID
Workspace name

Slack specific metadata
Thread ID
Thread name
Type of thread 
Users in channel

All content related metadata

User Account Needed

Slack Organization Owner

Version Information

This integration requires the Slack organization’s Discovery API to be enabled.

Additional Information On Rate Limit
Native Format
  • Chat files are synced as html, attachments are synced in their native format
  • Chats can be exported as PDFs

Workplace

Workplace is a platform for team collaboration. It allows organizations to create groups where teams can discuss projects, manage information, share documents and work together. Onna connects directly with the Facebook Graph API to collect all group posts in native format, as well as relevant metadata.

 

Sync Types Supported
  • One-time
  • Auto and archive
Files Collected
  • Facebook Group posts
  • Comments on posts
  • Attachments: notes, file uploads, and photos
Metadata Collected
  • Metadata stored
  • group.id,
  • post.url,
  • post.id,
  • post.created_time
  • post.updated_time
  • post.author
  • post.message
  • post.type
  • post.comments
Native Format

Posts are synced as html, attachments are synced in their native format.

User Account Needed

Admin

Zendesk

Description

Zendesk is a customer service software and support ticketing system. Onna connects directly with the API to collect all information in native format. The integration collects all data and metadata from a Zendesk account. 

Benefits of using Onna

Onna’s Zendesk integration offers unparalleled eDiscovery access to Zendesk accounts. Users can collect open, closed and suspended tickets from an entire account for the time that its been open or for a specified time range. Attachments are collected in their native format and processed & indexed separately, so they’re responsive to search terms. Attachments are not searchable in Zendesk’s platform. Onna can be used to archive entire support accounts.

Metadata Collected

Zendesk specific metadata
Group Membership
List of tags
Organization
Ticket ID (#)
Ticket Name
Ticket Priority
Zendesk Requester
Zendesk Assignee
Ticket Type
Ticket Status

All content related metadata

User Account Needed

Admin (if the aim is to sync entire account)

Native Format

Tickets are synced as html, attachments are synced in their native format.