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      CONNECTOR

      Zendesk

      Quickly capture and export Zendesk Support data and metadata in native format.

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      About this connector

      Zendesk is a multi-channel help desk tool for support teams. Onna connects directly with the Zendesk API to collect all data and metadata from Zendesk accounts.

      With Onna + Zendesk connector, you can:

      OOB Zendesk

      Connect out-of-the-box

      Leverage a no-code, simple UI that helps you get started quickly and easily without needing IT resources.
      General-Connector-Customize-Dec-06-2022-06-38-48-5801-AM

      Customize to your needs

      Perform case-specific collections, auto-sync, and archive Zendesk data.  

       
      General-Connector-WorkFaster-Dec-06-2022-06-39-06-5241-AM

      Work faster

      Use federated search to surface specific content, including: tickets, attachments included in tickets, labels for attachments and pages, and ancestors for the page/attachments.
      General-Connector-Capture-Context-Dec-06-2022-06-39-20-1310-AM

      Capture context

      Collect historical information and related metadata, including: ticket ID, name, type, status, priority, organization, assignee, requester, group, and tags.

       

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