Frequently Asked Questions

Check out answers to popular questions below

Pricing

Does Onna offer a free trial?

Yes! Onna offers a free 30-day limited trial. This includes 100MB of data processed, which is defined as the data uploaded and indexed in Onna. To start a free trial or a subscription, you’ll need to create an account and include your credit or debit card. Your credit or debit card will not be charged during the 30 day trial period.

What are your accepted forms of payment?

Onna accepts all major credit and debit cards.

When is payment due?

Payment is due at the end of your 30 day limited trial or immediately after purchasing a full subscription.

What happens if I’m not satisfied with my purchase?

For purchase and product questions, please reach out to us at success@onna.com

Where can I request a quote?

You can calculate the annual subscription fee here.  For Enterprise Discovery plans that require more than 100 connected sources or more than 1.5 TB of data processed, or other integrations please contact sales

What if I only need to do a one-time collection?

Onna is an annual subscription service. For one-time collections, you can purchase as many Connected Sources as needed. You can then return to the platform at any time during the year to search, share, and export your data at no additional cost.

How can I upgrade my account to a full subscription or add Connected Sources?

The Account Manager can upgrade your account or add more Connected Sources by going to My Plan panel and clicking Manage My Plan in the open panel.  

How do I contact you with questions on my bill/invoice?

For billing and invoice information, please reach out at billing@onna.com.

What is the minimum term of service?

Onna is licensed on an annual basis. The minimum term of service is 12 months.

Can I cancel my account before the end of the term?

Yes! You can cancel your account at anytime. Account Managers can go to the My Plan panel and click Manage My Plan. From there you can choose to Cancel Your Account. Please remember that deleting your account will also trigger your data and resources to be deleted. For additional questions, please reach out to us at support@onna.com.

Will my subscription auto-renew?

Onna accounts are automatically renewed with the credit or debit card on file. You will be notified via email prior to being charged and can cancel at anytime.

How can I cancel my account?

The Account Manager can cancel the account anytime by going to My Plan and Manage My Plan. Please keep in mind that canceling your account will trigger your connected sources and related data to be deleted. For more information, contact success@onna.com.

Where can I find Onna’s Terms of Service or End-User License Agreement?

You may find them here

How do I update my payment method or billing contact details?

For billing and invoice information, please reach out at billing@onna.com

Product

What is an Onna user?

An Onna User is defined as a person with login credentials to an Onna environment. Users receive login credentials after they accept an invite to your Onna account.

How many users can we have on an Onna account?

Onna accounts are not restricted to the number of active users. Your plan is only limited to the number of Connected Sources and Data Processed that you’ve selected.

What type of Integrations does Onna connect with?

For Enterprise Discovery plans, Onna offers Enterprise Slack, Slack for Teams, Quip, Gmail, Microsoft Outlook, and Upload Files integrations currently.  You can view our full Integration list here.  If you would like to use our other integrations please contact sales.

What are the types of Onna users?

There are four types of Onna users defined below based on permission settings.

Account Manager – The Account Manager has all user privileges in addition to managing account preferences

  • They can purchase additional Connected Sources
  • They can cancel or upgrade your Onna Plan

 

Admin – Admins have permission to manage users.

  • They can add/delete users
  • They have all user privileges

 

User – Users have regular access to the Onna platform.

  • They can create workspaces and invite users
  • They can add sources to their account and workspaces
  • They can conduct searches and exports

 

Guest – Guests have limited access to the Onna platform.

  • They can view Workspaces, Sources, or Files that have been shared with them.

How can I add more Onna users?

Admins can add more Onna users by clicking My Plan and Manage Members.

How fast do you collect?

We maximize our collection in accordance with rate limits provided by the source. We have published all public rate limits here.

How can I share files, connected sources, or Workspaces with others?

Only active users in Onna can share files, connected sources, or join Workspaces. A new user must validate their account after receiving their invitation via email. Once they’ve activated their Onna account, the new users can share files, connected sources, or join Workspaces.  

How can I share my collection or export results with others?

Currently, you can share your collection results by adding members of your account to your desired workspace. Read more about Workspaces for eDiscovery here.

Do you offer an “on-premise” private cloud version?

Onna can be deployed for companies that can host it on their private cloud.  You will require IT team capacity to support the Onna environment on a Kubernetes container orchestrator. Minimum requirements for a private cloud are 40 CPU, 250GB RAM, and 6TB storage.

I’m a service provider and need to conduct a collection on behalf of my client. Can I sign up?

Yes, just be sure to indicate on the first page “I am a Service Provider purchasing on behalf of my client” and you will be prompted for additional information.

I’m purchasing on behalf of a client to do a collection. Why do I need to provide my client’s information and set up a dedicated environment?

From a technical and security/privacy standpoint, a dedicated client environment is required. This protects your client’s data from co-mingling with other client’s data and maximizes performance and security. Your client will be glad to know that their data is safe and your collection will operate as quickly as possible.  We require a technical point of contact from your client for emergencies only; this will not be used for solicitation purposes.

What is a Connected Source?

A Connected Source is based on connected end-user accounts. For example, if you connect 10 Gmail accounts and 10 Slack users, this counts as 20 Connected Sources.  

How do you treat enterprise connections, like Slack Enterprise?

For enterprise Connected Sources, such as Slack Enterprise, each Slack user that is connected from the enterprise account counts as one Connected Source.

Are there any data size limits?

Each Connected Source includes 15GB of data processed. Data processed is uploaded and run through Onna’s metadata extraction and machine learning engines.  Data processed is tracked in aggregate at the Onna account-level. For example, 10 connected sources will allow for 150GB of data processed, regardless of which connected source the data is coming from. Large collections from a single connected source, for example, may require additional connected sources to be purchased to increase the data processed limit.  You can see how this is calculated here.

For Enterprise Discovery plans that require more than 100 connected sources, more than 1.5 TB of data processed, or other integrations please contact sales.

Where is my data hosted?

Your data is stored in Google Cloud Platform which has numerous security certifications from third parties with regards to physical security, data center operations, and personnel security. A complete list of certifications can be found here.

Does Onna have its ISO 27001 and SOC2 Type II certifications?

Yes, we do. Click here to learn more about our security practices.

What happens at the end of a trial?

At the end of your trial period or once your upgrade to your paid subscription, your connected sources will be deleted and your Onna environment will be reset. Trials are intended to orient you to Onna and are not recommended for full production use.

What if I need to increase my data size limit?

Most collections are focused around custodians. However, if your collection is oriented towards a large data set, you should purchase enough Connected Sources so your Data Processed limit is large enough for the entire data set. Need to calculate the price for a certain amount of GB? Click here.

Connections

What is a connected source?

A connected source is defined as an individual user or custodian whose data is collected from a single source like Slack, Quip, Microsoft Outlook or Gmail.
For enterprise Connected Sources, such as Slack Enterprise, each Slack user that is connected from the enterprise account counts as one Connected Source.

What if I need to connect to another source?

The Account Manager can purchase additional Connected Sources in My Plan. Your account will be immediately updated.

Are there any size limits?

Yes, 15GB of data processed per connected source.

What are the supported integrations for the online sign up?

Onna currently offers integrations to Slack Enterprise, Slack, Quip, Gmail, and Microsoft Outlook. You also have the option of uploading your own files.  

Why do you charge per connected source, vs per GB?

We charge per connected source as we’ve found that our clients tend to think in the number of places they store their data, not their file sizes.

Support

How can I contact support?

You can reach Onna online or contact support at support@onna.com

What are your support hours?

We provide technical support from Monday through Friday, 8AM-6PM EST.