CONNECTOR

Zendesk

Quickly capture and export Zendesk Support data and metadata in native format.

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How to collect from Zendesk

About this connector

Zendesk is a multi-channel help desk tool for support teams. Onna connects directly with the Zendesk API to collect all data and metadata from Zendesk accounts.

With Onna + Zendesk connector, you can:

Connect out-of-the-box

Leverage a no-code, simple UI that helps you get started quickly and easily without needing IT resources.

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Customize to your needs

Perform case-specific collections, auto-sync, and archive Zendesk data.

Work faster

Use federated search to surface specific content, including: tickets, attachments included in tickets, labels for attachments and pages, and ancestors for the page/attachments.

Capture context

Collect historical information and related metadata, including: ticket ID, name, type, status, priority, organization, assignee, requester, group, and tags.