Zendesk

Service & Support

About this connector

Zendesk is a customer service software and support ticketing system.

Onna connects directly with Zendesk’s API to collect information in its native format. The integration can collect all data and metadata from Zendesk accounts, including:

Tickets (open, closed, suspended, deleted)
Attachments included in tickets
Ancestors for the page / attachments
Labels for attachments and pages
Detailed metadata associated with tickets (incl. Author, creation date, last modified, agent responsible, ticket type

Help Center

How to collect from Zendesk

How to retrieve a Zendesk Support data export

From eDiscovery to compliance, there are plenty of reasons you might need a Zendesk data export. Here’s how to do it.
The beginner’s guide to Zendesk eDiscovery

Our beginner’s guide to Zendesk eDiscovery will teach you how to capture Zendesk Support data and build a proactive preservation strategy.

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Zendesk

Service & Support

About this connector

Help Center

Related articles

How to retrieve a Zendesk Support data export

The beginner’s guide to Zendesk eDiscovery

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