Onna, the world’s first Knowledge Integration Platform on a mission to make enterprise information accessible, useful, and private, has announced the appointment of Michelle Wideman as its first Chief Customer Officer. Michelle will have overall responsibility for the company’s customer relationships and ensure that organizations using Onna’s products get the best value from them. Michelle will report to Onna’s Chief Operating Officer, Kelly Griswold.
Michelle has joined Onna from Dell Boomi, where she was most recently the company’s Chief Customer Success Officer, responsible for the renewals, success, and retention of over 11,000 customers. Previously, she was the East Coast VP of Sales for Boomi and has over fifteen years of experience at Dell via Dell Technologies, Quest Software, and Imceda Software.
“We are delighted to have someone with Michelle’s experience and capabilities join our management team,” commented Salim Elkhou, founder and CEO of Onna. “Making our customers successful through their use of our platform is key to our success, and understanding our customers’ needs will help to shape our products and the business in the future.”
“I am incredibly excited to be joining Onna, which is at a very similar stage to Boomi when I joined them in 2014 — about 100 people when I started, growing to 1,200 by the time I left,” said Michelle Wideman, Chief Customer Officer at Onna. “My focus throughout my career has been on working with customers to make sure they are as happy as they can be with the service they are getting. Companies generally want to expand relationships with existing vendors rather than having to choose new ones but only if they feel it is working for them and making them successful.”
Michelle has four children, including 8-year-old triplets, and lives in Boulder, Colorado. Her parents are both retired university professors, which has fueled her passion for higher education and previously served as Alumnae Board President for Elon University where she graduated with a BA in Broadcast Communications and Journalism.
New York City and Barcelona-based Onna integrates all your workplace knowledge platforms together, allowing you to – for the first time – unify, protect, search, automate and build on top of your company’s proprietary knowledge. Onna can be integrated with any cloud or on-premise application, including Slack, Box, and Salesforce.
About Knowledge Integration Platform
A Knowledge Integration Platform helps enterprises make full use of their entire proprietary knowledge through integration of multiple workplace cloud or on-premise platforms while making sure that data is protected in the hands of the concerned person or organization. This enables multiple new applications and use cases, from Insights and Discovery to Enhanced Compliance and the ability to build entirely new applications on top of your existing information.
We describe knowledge-based information as anything that is based around human context, input, and collaboration including text, documents, pictures, contracts, articles, emails, chats, and contextualized employee performance information. Given the rise of cloud-based and hosted apps, this knowledge base is extremely fragmented in most companies, leaving millions of dollars of value on the table. While obviously useful for IT professionals and CIOs for data protection and compliance, a Knowledge Integration Platform is predominantly aimed at empowering knowledge workers by giving them instant access to an entire organization’s knowledge and enabling them to use it in new and intuitive ways.